Noticeboard

Waddington Surgery - Reopening

We're thrilled to announce that as of 4th of April 2022, we have resumed regular service from Waddington Surgery, including appointments with GPs and Nurses, as well as medication collection from Waddington dispensary. We'd like to thank all of our patients for the patience and understanding you've shown us during Waddington Surgery's closure. 
Resuming operation from both of our surgeries means we're no longer be able to run full-day services from Navenby Surgery, and our updated opening hours from both sites are viewable on our home page. At present all incoming calls are still being transferred to Navenby Surgery, but these calls will still be answered during Waddington Surgery's opening hours.

Zero Tolerance

We operate a Zero Tolerance Policy with regard to abuse or violence towards our staff. We reserve the right to remove abusive or violent patients from the Practice List.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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