Opening Hours

Navenby 

Waddington 

We run an appointment system. Appointments can be made either in person or by telephone.

For Routine Appointments please phone after 11.00.

Urgent Appointments

|f you need an urgent appointment, the receptionist will need to ask for details of the problem in order to assess priority. If you need to be seen urgently, please telephone and an appointment will be arranged but not necessarily with the doctor of your choice.

Please remember that appointments with both doctors and nurses are limited so please be mindful to cancel if you cannot keep your appointment. You can do this Out of hours if you need to by phoning the main surgery line, selecting the cancel appointment option and following the instructions.

Please have patience Only one patient per appointment.

General Enquiries

The telephones are very busy between 8.30 and 11.00 with appointment and visit requests. Please try to telephone regarding general enquiries i.e. results outside these times.

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Do you really need an appointment

Sometimes there are alternatives to actually seeing the doctor, some more convenient and faster, saving both you and the doctor time. Here are some examples:

• Repeat medication Ask at reception
• Sickness certificates after hospital attendance Ask at reception
• Brief discussion with doctor Ask to speak to doctor on phone
• Simple occasional attack of cystitis Ask at reception, doctor will advise on treatment
• Blood pressure check Appointment with Health Care Assistant
• Waxy ears Use olive oil for seven days then an appointment with practice nurse

If in doubt the reception staff will always be pleased to advise you on what can be dealt with without having to come in to the surgery.

Online booking Service

We can now accept your appointment bookings online.  As we are in the early stages, we are trialling this system with doctor's appointments.  If the system proves to be successful, we will later open it up to other types of appointments such as nurses and health care assistants.

Once you have received your password from the surgery, you can book an appointment up to 2 weeks in advance and cancel it up to an hour before your appointment. 

To obtain a password, you can pick up a form from the surgery or download it from this site.  Once completed, please return it with one form of photo identification or two forms of non-photographic identification and the reception staff will be please to sort out a password for you.  Once you have a password all you need to do is click on the online booking link below which will take you to our SystmOne online booking page.  Select your appointment and save.  Please be aware that any comments you type in for the doctor to see are visible to the surgery staff.

SystmOnline Application Form

https://SystmOnline.tpp-uk.com/Login?PracticeId=C83002