You may make an appointment to see our practice nurse at either surgery.
The Practice Nurse clinics cover:
- Travel vaccinations (need to be requested a minimum of 6 weeks in advance)
- Immunisations
- Dressings
- Wound and ulcer management
- Smears and contraceptive advice.
- Long term condition reviews
This list is not exhaustive, and some appointments need to be arranged with a specialised Nurse; if you are unsure who you need to see, please ask a receptionist who will be happy to advise.
A phlebotomy clinic is held everyday by our Healthcare Assistants.
Please note, for hospital blood test requests, the Lincoln Clinical Diagnostic Centre is available.
These are run at both ends of the practice by appointment with the nurse.
This is run at both surgeries by appointment with the nurse.
Patients requiring medicals will usually be seen outside surgery hours so please mention the nature of the medical when booking. You may be asked for a deposit towards the cost of medical in advance of your appointment.
Minor surgical procedures under local anaesthetics are performed in the surgery by appointment.
Please note, this service is currently paused. We will let our patients know when this has resumed.
Joint injection clinics are currently being held on a Monday afternoon.
You require an assessment by a GP before being placed on the waitlist for this.
Antenatal clinics are run at both surgeries by the community midwife. The doctors see antenatal patients in their normal surgeries. Postnatal appointments take longer than usual and you should mention this when making an appointment.
Baby immunisations are undertaken by the Practice Nurse during her routine clinics.
Doctors perform 6-8week checks.
We can refer patients who wish to stop smoking to OneYou Lincolnshire.
Alternatively, you can self-refer by clicking here
The practice has a full compliment of community staff such as district nurses, health visitors and midwife.
The district nurse can be contacted directly by an answering machine on 01522 685786. Messages are collected regularly during the day. This service is designed for rountine messages and not an emergency service.
Home visit policy
At The Welby Group, we understand that some patients may not be able to come into the surgery due to medical reasons. While we aim to provide care in the most appropriate setting, home visits are only available when clinically necessary.
This guidance helps patients understand when a home visit might be offered, how to request one, and what to expect.
In an emergency
The Welby Group of practices is not suitable for emergencies. If you or someone else is experiencing:
- Chest pain
- Severe shortness of breath
- Heavy bleeding
- Collapse, stroke, or unconsciousness
Call 999 immediately.
When a home visit may be offered
You may be eligible for a home visit if:
- You are housebound due to illness or disability (please note if you can attend hospital appointments, you will need to attend the surgery).
- You live in a care home and cannot be brought to the surgery
Each case is reviewed by a clinician who will assess whether a visit is medically necessary.
When a home visit is not normally offered
We will not usually offer home visits for reasons such as:
- Lack of transport
- Bad weather
- Preference to be seen at home
- Feeling too unwell, but you can still travel
We understand these situations may be difficult, but our clinicians must prioritise care based on clinical need.
How to request a home visit
If you believe you need a home visit:
1. Call the practice before 11 am wherever possible
2. A trained team member will ask you about your symptoms and confirm your contact details
3. A clinician will then phone you back to assess whether a visit is needed
Depending on your needs, we may:
- Arrange a home visit
- Offer a telephone or video call
- Book a face-to-face appointment at the surgery
- Advise other services (e.g. A&E or 999 if needed)
Children and home visits
Children will usually be seen at the surgery. If there’s a serious concern, a clinician will assess whether a home visit is needed.
Safety and risk
Every home visit is risk-assessed to protect both patients and staff. In some cases, we may:
- Visit in pairs
- Use a chaperone
- Recommend an alternative care plan if a visit is not safe
COVID-19 and Infection Control
During outbreaks (like COVID-19), home visits are only made when:
- Phone or video appointments are not suitable
- A physical exam is essential, and the patient cannot attend the surgery
We aim to minimise in-person contact and will often liaise with wider community teams.
Out-of-area patients
Patients registered under the Out of Area scheme are not eligible for home visits. You should access services closer to home.
Transparency and fairness
We will:
- Publicise our home visiting criteria in surgery and online
- Always offer alternative care options if a home visit is not appropriate
- Ensure fair allocation of clinical resources to all our patients
Working together
By understanding when home visits are appropriate, we can ensure those most in need are seen safely and effectively.
If you’re unsure whether you or a loved one qualifies for a home visit, please call us for advice.
Contact us: 01522 811411